Privacy Policy

We are always transparent about our policies

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Heywoods is the leading independent estate agent in the Newcastle-under-Lyme area and beyond. Our reach extends throughout North Staffordshire to South Cheshire and the Shropshire border.

Privacy Policy

We are always transparent about our policies

1. General

This is the privacy policy ("Privacy Policy") relating to the Heywoods (1881) Limited ("Heywoods") website located at (the "Website"). This Privacy Policy is applicable to any personal information which identifies the user ("you" or "your") and is given by you to Heywoods via the Website or a related website (the "Personal Information"). Heywoods may at any time modify, recover, alter or update this Privacy Policy.

This Privacy Policy describes the Personal Information that Heywoods may collect from you and the ways which Heywoods may use that Personal Information. It also tells you how you can check that the Personal Information about you that Heywoods keeps is accurate and how you can instruct Heywoods to erase this information from its files.

2. Intent

From time to time, you may be asked to submit Personal Information in order to receive or use services on the Website. By entering your details in the fields requested, you enable Heywoods and its service providers to provide you with the services you select. Whenever you provide such Personal Information, Heywoods will treat that information in accordance with this Privacy Policy. Heywoods respects the privacy of every individual who visits the Website.

By accessing and using the Website you are agreeing or have agreed to be bound by the Website Terms and the Privacy Policy and you consent to Heywoods holding, processing and transferring any Personal Information that you give Heywoods as set out in this Privacy Policy. Heywoods is notified under the Data Protection Act 1998.

Personal Information will only be used for the purposes stated at the collection point or in accordance with this Privacy Policy. If applicable you may have the opportunity at the collection point to "opt in" to the receiving of promotional and/or marketing information from Heywoods and/or any third parties.

3. The Personal Information Collected

Heywoods may request, via the Website, Personal Information from you which may include your name, address, e-mail address, telephone number, fax number, password, firm's name or position of employment.

4. Heywoods Use of the Personal Information

Heywoods will use your name, address, telephone number, fax number or e-mail address to contact you when necessary.

Employees, contractors and agents of Heywoods may be given access to any Personal Information which Heywoods collect, but their use shall be limited to performance of their duties in relation to the services provided by Heywoods.

Other than is required by law or as set out in this Privacy Policy, Heywoods will not disclose, rent or sell the Personal Information to any third party without your permission.

Heywoods will hold your Personal Information on its systems for as long as you use the Website. Heywoods will remove it either when requested by you, when you have informed Heywoods that you no longer use the Website or when the purpose for which it has been retained has been met.

The Personal Information will be held only as long as is necessary to ensure that the Website runs smoothly.  Heywoods may notify you on the Website that your Personal Information may be used to allow Heywoods to contact you for "service administration purposes". This means that Heywoods may contact you for a number of purposes relating to the services they provide on the Website. For example, Heywoods may wish to provide you with a password reminder or notify you that a particular service has been suspended for maintenance.

Heywoods will not contact you for promotional purposes, such as notifying you of improvements to the services or new services offered by it unless you specifically agree to be contacted for such purposes at the time you submit your Personal Information on the Website or at a later time if you sign up specifically to receive such promotional information.

5. Cookies

You should be aware that information in data may be automatically collected through the use of "cookies". Cookies are small text files a Website can use to recognise and allow Heywoods to observe behaviour and compile accurate data in order to improve the Website and to target any advertising.

Most internet browsers enable you to erase cookies or receive a warning that cookies are being installed and if you do not want information collected through these cookies there is a simple procedure by which most browsers allow you to deny the cookies feature. Please refer to your browser instructions or help pages to learn more about these functions.

6. Security Measures

Heywoods will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information.  Heywoods agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website.

7. Your Access to the Information

If you have given Heywoods any Personal Information and would like copies of this information Heywoods are entitled to charge you £10 plus VAT for copies, or if you would like Heywoods to correct any factual inaccuracies then please e-mail Heywoods at

If requested Heywoods will use reasonable efforts to supply, correct or delete information about you on their files.

8. Transfers of Information Outside the European Economic Area

Your use of the Website may result in the transfer of Personal Information provided by you across national boundaries. By visiting the Website and communicating with Heywoods electronically, you consent to the transfer of your Personal Information outside the European Economic Area.

9. Third Party Websites

The Website may contain links to other websites. Heywoods is not responsible for the privacy practice or content of such websites.

10. Contact Heywoods

If you have any questions regarding this privacy policy please contact Heywoods at

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