To comply with Government guidelines. We will continue to make sure that everyone’s safety remains our top priority and we will respect the fact that people have varying circumstances and concerns about Covid-19.

New enquiries for property valuations and viewings are currently extremely high now that we are able arrange both physical and virtual appointments. The considerable pent-up demand seen during lockdown has generated extra levels of activity in the Staffordshire housing market and we are delighted to be very busy!

• Our office is not yet open to the public, except for essential appointments by prior arrangement.

• Only potential buyers in a strong buying position – i.e.: those who are Under Offer or immediately financially able to facilitate a purchase - will be able to have a 'physical' viewing of a property unless there are extenuating circumstances. ‘Casual’ viewings will not be encouraged.

• Physical viewers will be subject to a prior risk assessment to ensure that they are not vulnerable or displaying symptoms. In the first instance, if possible, we will do our very best to arrange a 'virtual' viewing by video or internet link.

• Viewers will be asked to provide and wear appropriate PPE at the viewing.

• Viewings will be restricted to 2 people from any one household.

• All parties to abide by social distancing at all times.

• For property valuation requests, we will continue to offer a virtual service initially and, following an initial discussion, we can then agree if it is appropriate and safe for us to carry out a physical property inspection.

Our staff are set up to work very effectively from home in order to continue to provide you with the highest levels of service. Please call us on 01782 617343 or email us at and

Stay Alert, Control the Virus, Save Lives

Take care, The Heywoods Team

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Client Money Protection

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Heywoods is the leading independent estate agent in the Newcastle-under-Lyme area and beyond. Our reach extends throughout North Staffordshire to South Cheshire and the Shropshire border.

Client Money Protection

Heywoods Procedure For Handling Client Money

All client money held by us will be held in a client bank account with Barclays Bank which is authorized by the Financial Conduct Authority. We have written confirmation from the bank that:
- a. all money standing to the credit of that account is client money;
- b. the bank is entitled to combine the account with any other account or exercise any right to set off or counterclaim against money in that account for any sum owed to the bank on any of the other accounts it holds for us.
We regularly record and monitor all transactions on this account and reconcile these daily.
Any client money paid to us by automated transfer will be paid directly into the client account. All other client money will be paid into the client bank account within 5 working days of receipt by us. Any mixed remittances (payments comprising client and non-client money) will also be paid into the client account. If we receive any unidentifiable transactions, we will treat these as client money until such time as we can identify them. Where we are unable to identify a transaction within 14 days these funds shall be returned to the sending bank.
We will keep precise records of all client money received.
We will remove from the client account money owed to us for goods or services as soon as possible and at least on a weekly basis.
Money held in our client account which is due to a landlord or tenant will be paid to them as soon as it is reasonably practicable and without any unnecessary delay or penalty, unless agreed otherwise in writing (for example where it has been agreed that we will retain funds from a landlord to cover a large repair invoice). For further information see our written procedure on rent collection and handling.
Where a landlord or tenant request money to be paid to them which we are holding in our client account, such a request must be made in writing. At the commencement of a letting/property management service agreement, we will ask landlords to provide bank details, which we shall retain on file. Where a landlord requests the transfer of funds electronically to a bank account which differs from the account details given to us in writing at the outset of the service agreement, they must provide us with confirmation of their alternative nominated bank account in writing, and which must be signed by them. Where a tenant requests the transfer of funds electronically, they must provide us with confirmation of their nominated bank account in writing, and which must be signed by them. Bank details provided by email will not be accepted due to cyber-security risks.
Where a landlord requests information regarding money we are holding on their behalf, such a request must be made in writing. We aim to respond to such a request within 5 working days.
Tina Lomas (Accounts Administrator) is responsible for overseeing the day to day running of the client account and the handling of client money within the business.
We hold a client money protection insurance policy with ARLA and will provide details of this policy to landlords and tenants on request.
We hold a professional indemnity insurance policy with Manchester Underwriting Management and will provide details of this policy to landlords and tenants on request.

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